HP Instant Ink

I bought this printer from new a few years ago. I have regular payments to pay for replacements inks. I was printing some things and it started blurring the print and not printing properly. then stopped halfway through said documents and flashed up with a message saying. Incompatible ink cartridge. (colour cartridge) 

After using virtual assistant (Bag of actual turd btw, you might as well just not bother) I have followed the following steps and still have the same message

Turn the printer on, if it is not already on.

1. Wait until the printer is idle and silent before you continue.
2. With the printer turned on, disconnect the power cord from the rear of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.
9. Wait until the printer is idle and silent before you proceed.

Also, try connecting the Printer to a different wall outlet directly.

This has not worked

I have NOT received any inks since setting this payment method up in 2016 so there is a possibility that the inks have either ran out or died.  It also says I WILL NOT RECEIVE ANY INKS UNTIL ISSUE IS RESOLVED. Yeah thanks for that, what exactly am I paying a subscription for then??????