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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎07-06-2020 10:08 PM

HP Recommended
Product: OMEN HP - 17-an061tx
Operating System: Microsoft Windows 10 (64-bit)

Hi all 

 

I just recently bought this Omen 17 of Ebay. I received it on a Friday so over the weekend it seemed fine but after my first day back at work when I got home and fired it up. It came up with a grey screen at first then that went to a black screen a couple of days after.Goes between both really black and grey. Funny thing is when I received I thought is strange that when I turned it on that it booted straight into windows with chrome installed. Sent seller a message said he has had no problem with it. The laptop looks new still.

 

What i've done is reinstalled windows twice through recovery and downloaded onto a USB. Plus factory reset through HP recovery. Tried the disable app readiness updated all drivers done all the hardware test with no problems.

 

Secondary screen works when the screen is black. Also just seems to happen after it has been left for a while (Evening till next morning or when I get home from work) Once I get it up and running (which is just holding the power down for four seconds) and it has been on for a while I can restart and shutdown without a problem.

 

Hope someone can help

 

Cheers

 

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