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‎07-07-2020 10:44 PM

HP Recommended
Product: Spectre 13t X360
Operating System: Microsoft Windows 10 (64-bit)

My WELL CARED for HP Spectre x360 - 13t-ae000 CTO  has become a paperweight.

No boot and no charge. No charge light when the confirmed functioning USB-C power cord is plugged into either of the two type C jacks. 

The battery had about 25% reserve when it prompted me for a recharge. I plugged in the USB-C charger and checked back 3 hours later to find the laptop completely dead and unresponsive to any attempted reboot (hard reset), with or without holding the power button for 15+ seconds, with or without it being plugged into the charger.

So if it happened to me it happened to others. In seconds a google search suggests a USB-C controller failure or motherboard failure?  Really? I've been buying HP desktops and laptops for the family for years, this is our 5th HP computer, most expensive computer and only one that didn't last even 2 years. Help. Model 1WU65AV was Purchased new July, 2018.

Suggestions anyone? 

 

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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