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‎07-08-2020 02:59 PM

HP Recommended
Product: X360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

Issues with users who are working off of the ELITEBOOK X360 1030 G2 tablets and a thunderbolt docking station. The issue is randomly, the docking station will stop working except for power (and occasionally ethernet). External monitors and peripherals stop working entirely. 

We've noticed that if we enter the BIOS menu, the docking station will work once. However upon a reboot of the computer after the docking station worked once, it'll stop working again.

This is happening on multiple computers.

We have tried these computers on HP Elite 90W Thunderbolt 3 Dock, HP Thunderbolt Dock 120W G2, and HP Thunderbolt Dock 120W G2 with Audio drivers. Primarily using the Thunderbolt Dock 120W G2. 

We have updated all drivers, updated all firmware, updated BIOS, reset the BIOS. We've reimaged some of the laptops, and we've even had one laptop get shipped to HP to have the motherboard replaced, but this model of laptop is still having these docking issues.

Has anyone had this issue with this model of laptop? It's definitely narrowed down to a laptop issue. Something with this model.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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