• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Scanjet Pro 4500 fn1

The scanner is about three years old and can be used as a document scanner or flatbed. The scanner for the odd pages or those on the flatbed have lines and dark areas while the even pages are fine. My guess would be that as this is the sensor that moves, the cable to the motherboard has become lose. Do you think this is the problem and if so how easy is this to solve because this was not a cheap scanner and three years of life is not long.

The picture below is from a PDF that was generated and the top of the picture shows the bottom first page (with the black are on the left and the blue line on the right) while the bottom half is the top of the second page which has no problems.

Annotation 2020-07-10 154840.png

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.