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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-15-2020 06:23 AM

HP Recommended
Product: HP3630
Operating System: Microsoft Windows 10 (64-bit)

I have an HP3630 printer which was connected to my network.  I changed my IPS and tried to connect to the network, but for some reason it failed to connect.  I uninstalled the printer software and deleted the printer in devices, I then installed the printer as a new printer.  It shows in devices and I can now print wirelessly  but if I click on the printer icon to scan a document, an add new printer box appears.  If I add a printer, it installs another HP3630 printer and I lose the ability to print.  I have tried running HP print and scan doctor, I have followed all the instructions but it does not resolve the issue. The printer is on the network as I have instant ink and it connects to the printer and indicates how many pages I have left. I have gone into services and made sure that image acquisition is set to auto and if I use the windows scan option the printer scans.

How can I get the HP scan function to work.

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