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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎07-15-2020 01:28 PM

HP Recommended
Product: HP Spectre x360 Convertible 15-bl1XX
Operating System: Microsoft Windows 10 (64-bit)

My laptop is running into issues after updating to Windows 1909. Horizontal line marks showed after opening a window and also Horizontal Lines showing on my whole screen. My laptop is restarting when shut down is selected so it drains my battery the whole day. It also drains my battery when closing the lid because it doesn't shut down or sleep. There is no drivers update for this model and I just bought this premium laptop less than 2 years ago. I also tried downloading the latest Nvidia Game ready driver but it did not help.

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