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‎07-17-2020 09:48 AM

HP Recommended
Product: HP ENVY x360 - 15-w291ms
Operating System: Microsoft Windows 10 (64-bit)

I bought this computer in 2017, the year warranty has (clearly) run out, but I'd like to fix it. My problem is NOT the hinges, those are fine, but the bottom case where the motherboard/keyboard is held is cracking open from the force of the laptop opening to tablet mode. It has become such an issue that the crack pinches my leg and has caused some of my keys not to work. I do not mind fixing it, as long as repairs are under the cost of a new computer, it's worth it to me. I know i'm out of warranty but I'm willing to pay - if I could just get in contact with ANYONE from HP. not a Virtual assistant, actual customer support.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.