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‎07-18-2020 04:57 AM

HP Recommended
Product: HP envy 5540 al in one series number K7C93A
Operating System: Microsoft Windows 10 (64-bit)

Hello, my printer I have had for a while, i had to update with this as new when windows 10 came out.It has worked well until recently it lost its wi-fi connection. I managed to reconnect but it lost it again next day. I tried to uninstall to reinstall but it would not let me do this saying it could only be done by administrator which i am. I have lost the use of my desktop tool box which now only tells me to install a printer. I was going to do that. So I am unable to scan to computer. I have followed all the advice offered by to no avail. The complete device software package will not download, the message says failed as it can only be done by an administrator which I checked and I am administrator. I have lost the ability to scan to computer which is very important to me just now. The sites recommended to try do not work. Downloads do not work; trying to reinstall the printer does not work, my download disc does not work. I have seen older posts with the same problem and tried the recommended suggestions which also did not work for me. I can print, scan a copy but not scan to computer. I can't get the scanner and the computer to talk to each other using wifi. Help please.

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