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‎07-22-2020 09:32 AM - edited ‎07-22-2020 09:37 AM

HP Recommended
Product: HP Omen 15 2020
Operating System: Microsoft Windows 10 (64-bit)

Hi folks, I received delivery of my HP Omen 15 (Ryzen 4800H / GTX 1660 Ti) yesterday. The laptop is great however, there is quite an important issue with the screen brightness. It will not change no matter what method I use. The brightness display appears on the screen but the display will start on full brightness. I've tried removing all the drivers, installing updates, updating BIOS etc. I even tried using Linux Manjaro which has the exact same issue. Even with a fresh install of Windows 10. There seems to be no way to change it. I've raised a case for a possible replacement, but I've now seen a few other people report the same problem. A replacement in that case could just as easily have the same fault. Appreciate any suggestions as I would really love to get this working. Thank you.

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