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‎07-22-2020 10:57 AM

HP Recommended
Product: Officejet pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I updated my Window 10 software to version 2004 recently.  After the update, I was unable to print to my networked Officejet Pro 8710.  I uninstalled the printer in Windows, deleted the printer port, and tried to re-install the printer.  I keep getting the message "Printer driver was not installed.  Element not found".  The printer show up in Window and semi works as a scanner, but does not print.  I've tried installing through HP Smart and Windows, but the driver cannot be found.  What else can I try?

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