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HP Recommended
Elitedesk 800 g3 mini
Microsoft Windows 10 (64-bit)

I bought a second hand mini pc online and after a day, a message prompt after windows sign in. 

the message on the white screen: 

 

"Your system has been locked please contact the United Health Group at 1-888-848-3375
Please reference KI ID 103232 FOR PROPER ROUTING"

 

And I cannot use the computer that I bought. I tried system restore and resetting the pc. but after 24 hrs it becomes white screen again

 

please help. 

Who Me Too'd this topic
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