• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Officejet Pro 9015
Microsoft Windows 10 (64-bit)

I continue to have problems with the driver installation for our Officejet Pro 9015 printer.

I have exhausted all the troubleshooting guides and am seeking help from the community.  I've tried the Doctor, the Basic, the full web package drivers/application, and numerous other guides with no result.  I've deactivated firewalls, attempted connection via ethernet, wireless, and usb - and i always have the same result.

 

When the printer/driver has been installed (via any of the HP applications), it works as a scanner and a fax machine, but does NOT work as a printer.  Reviewing the Printers and Scanners windows page, the printer shows up as an Officejet Pro 9010 series correctly, but beneath it, it says "driver is unavailable".  The printer does NOT show up under any application I'd print from (Word, PPT, etc.).  

 

When Managing the device, the driver that shows up is from 6/1/2006 - and is published by Microsoft.  

 

From the HP Smart application, no matter what action i've taken, when attempting to print (even a test page), it doesn't allow me to print and tells me... again... that the printer hasn't been installed correctly and to reinstall it. 

 

I've attempted to manually add the printer, but i cannot identify the driver location.  (Downloading JUST the drivers from HP unzips them into an undisclosed location and doesn't tell you the filenames... or i could have attempted manual association).

 

Can anyone provide ONLY the drivers (not packed up in an application) so that I may attempt a manual install? 

 

Any other suggestions to correct this would be most appreciated!

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.