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‎07-25-2020 05:06 PM

HP Recommended
Product: officejet 8610
Operating System: Microsoft Windows 10 (32-bit)

Hello

I keep getting an error message on my officejet pro 8610 screen saying "printhead appears to be missing, not detected or incorrectly installed". I've took it out wipe the bottom which appear to have a good amount of ink accumulation and still the error message is display. I don't have a printhead kit to do the full cleaning however I did a hard reset and now my printhead doesn't slide to left anymore. It appears to be jammed. I've turned it off and on and waited 60 secs and still no help. How can I get the printhead to slide to the left so I can remove the ink cartridges and possible get rid of the error message. FYI I also installed new ink so its definitely not the inks. 

 

Thanks in advance. 

 

 

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