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‎07-27-2020 05:41 AM

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i refer to https://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/HP-Designjet-500-fails-printhead-alignment-...

 

i am receiving the same error.... the machine does not complete the 4.5min alignment much less the 11 min alignment, please can you help me?

 

I have replaced printheads with new ones.

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