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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎07-27-2020 04:44 PM

HP Recommended
Product: HP OfficeJet 9020
Operating System: Microsoft Windows 10 (64-bit)

I have owned a HP OfficeJet 9020 for 2 months. In that time it has never scanned documents correctly. I have Aligned the Printer and scanned the page to fix this problem on multiple occasions, but it continues to have errors. Sounds like this is a known problem with this model. Can someone please assist me to fix this?

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