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‎07-28-2020 03:24 AM

HP Recommended
Product: HP ENVY x360 Convertible 15-dr0
Operating System: Microsoft Windows 10 (64-bit)

I have had my laptop for 6 months with everything working ok including the Bluetooth connecting to several devices.  Yesterday I couldn't connect any of my devices and on an investigation, I found that Bluetooth is missing from the device manager.  There is also a USB error flagged. The diagnostic tools didn't find Bluetooth or fix the problem,  I have worked through and made sure that all OS updates, software updates, drivers and bios are all up to date.  Can you let me know how to recover my Bluetooth, please?

 

Robb Doyle

  Annotation 2020-07-27 205851.jpg 

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