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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-02-2020 06:37 AM

HP Recommended
Product: Officejet Pro 8610
Operating System: Microsoft Windows 10 (64-bit)

Scan to e-mail once worked, but now, no longer.  

I do have 2-step authentication turned on in gmail, and I understand that turning this off would probably fix the issue, but I'm unwilling to forgo this security for the purposes of enabling Scan to email.

It used to be the case that a newly generated Google App password would serve in the password field, but now a "Test" shows I have "Incorrect credentials. Check your username/password and try again."

It does seem that after I enter the 16 digit App password that it gets truncated.  

I am using the correct configuration settings (port = 465, etc.).  

Any help would be appreciated.  

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