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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-03-2020 03:30 AM

HP Recommended
Product: HP Smart Tank 510 Series
Operating System: Microsoft Windows 10 (64-bit)

HI, 

When I am trying to scan a document via HP Smart application I get a message - "Problem with scanner detected, try to restart your printer". I restarted the printer, my computer and even run HP printer and scan doctor  and still I cannot scan the document.

There are no new updates to be installed. The printer is new - bought last month. This is the first time, when I need to use the scanner.

What else can I do to solve the issue?

 

Thanks in advance for your help!

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