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‎08-03-2020 11:51 AM

HP Recommended
Product: officejet 8620

I have tried contacting them on facebook and after over 3 hours still no answer. I made a thread on the forums with no answer. i tried calling but you cannot reach an agent without a case number...and you can't get a case number without going through the virtual assistant...and you can't get a case number from the virtual assistant without a warranty. So now I am stuck and unable to contact support to help resolve an issue that should take less than five minutes. I want to change the region of my printer.

This should not need a warranty to get support...this is absolutely ridiculous and for a company of this size, such horrendous support is inexcusable. How can you make it so hard for people to get in touch after the warranty is up? What are people supposed to do? This support system is an absolute joke and something should change. 

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