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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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08-03-2020 04:29 PM
Hi,
It appears that my HP Officejet Pro 8610 had it's regionalization set to accept z20 ink cartridges at some point. I found out unfortunately, when I received my brand new cartridges purchased from Amazon, that are z10, appear to be incompatible. I know this is an issues, because my old z20 cartridges work fine.
I've contacted HP Support by phone (800-474-6836) and the first tried to do the regionalization reset, however the printer rejected the request. I don't know if it matters, but we were trying on a Mac running OSX10.6. I called again from my windows PC, but the next agent said that since they had already tried, I would have to get a new printer.
This is extremely frustrating. The printer seems to work fine. I don't want to buy another one and find myself stuck like this in a few years.
Just for kicks, I saved the reset numbers and tried from my windows PC; the boxes lit up red when I entered them and again, the request is rejected.
I'm hopeful someone on here can either help escalate my case, or tell me if the answer is truly to give up, since I'm getting nowhere with phone support.
Thank you.
Solved! Go to Solution.