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‎08-03-2020 09:20 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)
Hi,

 

We have an HP Officejet Pro 8600 e-All-in-One Printer - N911a.

 

When I turn on the printer I get an 'Improper Shutdown' message. If I click OK to that message I get a 'Paper Jam' message. I have been through looking for paper jams, cleaning the rollers and resetting the printer buy turning pulling out the plug while the printer is turned on. I also blew out the carriage area and the duplex mechanism with compressed air.

 

In other thread, Jeet_Singh mentioned an advanced reset procedure which he sent via private message.  Can I do the same to resolve the issue?

 

Thanks.

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