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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-04-2020 05:03 PM

HP Recommended
Product: hp envy 360 convertible 15-bp100
Operating System: Microsoft Windows 10 (32-bit)

I have been having an issue were the pixels are getting stuck.

 

Ex: I have a browser open and am searching the internet for a while. I then close the window and things like the home button image is stuck in the background (its very light but the image is stuck on the screen). Lines also get stuck from borders or another examples are the multiple tab boxes at the top of browser windows. I have tried the stuck pixel youtube video and it seems to get the pixel to "un-stick" but it will "re-stick" after a little while. I have tried different browsers no change. It does it with more than just internet browsers, I am just using it as an example. this has been happening for about a month to 2 months now.

 

Thank you in advance for your help!

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