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‎08-07-2020 08:08 AM

HP Recommended
Product: Envy x360 (2020)
Operating System: Microsoft Windows 10 (64-bit)

Hi.

 

I'm having an issue with my brand new Envy x360 13 (2020). This has ther Ryzen 7 4700u.

 

On battery power the CPU runs around 45-50c while doing nothing. As soon as I plug in the charger the CPU temp rises pretty much instantly to over 90c and a couple times even hit over 105c which is the max rated temp for this CPU. These temps are literally just while sitting at the desktop. I have noticed that the CPU boosts up to 4000mhz when plugged in, regardless of what I am doing.

 

Windows is up to date and all the latest HP drivers and BIOS have been updated. I have also tried changing power mode (e.g best battery, best performance etc), this didn't make a difference at all.

 

Can anyone help with this so my CPU doesn't melt every time I charge the laptop.

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