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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-07-2020 04:45 PM - edited ‎08-08-2020 12:47 PM

HP Recommended
Product: OMEN 15-en0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just bought an HP Omen 15 laptop today, and as i'm setting it up i noticed that I cannot lower the screen brightness. The fn key screen buttons neither lower or raise the brightness, but the display bar that pops on screen to show you how much you have lowered or raised will still show up and say it's working despite the screen brightness staying at max. Manually going to the display settings to adjust the slider does not lower the brightness either. 

 

This is the case if the laptop is plugged in or unplugged.  I have already tried turning the computer off for an hour then turning it back on, and checking that all my display drivers are up to date. 

 

Help!

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