Notebook Hardware and Upgrade Questions

My message to everyone in the community" please be aware and don't buy HP" 

I bought my Pavilion X360 covertible laptop on Christmas this year and Everyone in my family told me to buy Dell but I really didn't listen to anyone and now I regret that I am losing a 700$ of my hardly earned money.

The laptop was worked fine for only 5 months and suddenly without any accidents The left hinge got loosen and broken. I sware that I treat my laptop like treating one of my sons and I had a Lenovo that lasted 5 years with no problems at all. This hinge got broken and I tried to close the laptop but the whole frame also got broken after this hinge prevented me from closing the screen. I might be covered under the extended warranty that I bought but I don't understand the idea that a brand new laptop that should last at least 3 years won't last for 5 months!!!!

I think that HP uses very cheap materials in their laptop comparing to other companies, the warranty department is offering to fix it which is really not satisfactory to me ! How can I fix and replace parts in a 5 months old laptop ! This is defective and I need a replacement , I have been asking to replace it with a new one but no one really understand and people in customer service treated me very rudely . They told me they they don't have 2 options to offer me and I should just accept any thing they say ! NO I shouldn't and you should understand that this is non sense and you guys have to be responsible for your products or you gonna lose all customers in the near future. 
I am going to post this on my facebook page and everywhere to warn people about HP laptops.