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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-10-2020 10:28 AM

HP Recommended
Product: ENVY X360-15M
Operating System: Microsoft Windows 10 (64-bit)

Since I purchased this notebook last November, I've been running a second older monitor from this notebook, using an HDMI to DVI converter cable.  This morning, the notebook started up fine, but the monitor did not wake up. According to the display settings, the computer is not detecting the monitor.  I attached the monitor to a different laptop using the same cable, and the monitor woke up and was detected and displayed correctly.  So it appears something about my computer has changed.  I tried rebooting after removing all attachments, with no effect.  Any other ideas how to diagnose and fix this?

 

Thanks,

 

Jim

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