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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-14-2020 08:41 AM

HP Recommended
Product: Color LaserJet Pro M479fnw
Operating System: Microsoft Windows 10 (64-bit)

Hi All,

 

I have the above home office printer and recently the document scanner doesn't scan to the computer which is connected via usb.

 

I have set the scan to computer profile and updated the path to where I want scans to be saved.

 

When I use the scan bed and select scan to computer it works fine and saves it to the file path folder. When I use the document feeder it simply runs the documents through the feeder and the printer says 'this file has been sent to *computer name* Check computer for more information' however the sans do not appear.

 

If I use the HP Scan software the document feeder will runs the documents through and does scan the documents for me to then save manually.

 

Any help? Clearly the feeder and scanner do work just not in this particular instance?

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