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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-14-2020 07:00 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

I printed a page fine this evening.  The next time I tried to print I got a blue screen.  I rebooted the printer.   Then I got a "cartridge problem" error.  It says to remove the black cartridge and reinstall it properly,  I did as suggested.  No luck.  I removed cartridges, unplugged everything, let it sit, pressed the power button for 30 seconds to drain any power, plugged it all back in.  Still get the error.   I cleaned the contacts.  Nothing.   I was able to print in single cartridge mode with only the tri-color.  I got a box from instant ink recently but it only has a tri-color cartridge, so I can't try replacing the black cartridge to see if that helps.  Can't seem to find any one I can talk to at HP Ink since my printer warranty is expired and it's a Friday night.   

 

Any other suggestions?

 

Thanks

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