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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-15-2020 07:42 AM

HP Recommended
Product: HP Spectre x360 bundled pen (2020)
Operating System: Microsoft Windows 10 (64-bit)

After using the pen in any software (mostly my own recordings of Powerpoints with live annotations), the pen "dribbles".  In other words without touching the screen the pen leaves a trail making any writing I do unreadable.  It normally happens after about 30 mins use.  The problem only corrects itself if I switch off the laptop, let it cool down and restart the application.

 

I have a HP Spectre X360 which I purchased new about 2 months ago which came bundled with the L85659-001 pen

 

I have screen touch disabled and have tried changing the tip to one of the 2 supplied spares, but the problem still occurs.  I can find very little support information about this pen online and the pen software on the HP website is not compatible with this pen.  Any help in finding a solution to this problem would be appreciated as I often have to restart any work I have done once the pen starts "dribbling"

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