• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-16-2020 01:26 PM

HP Recommended
Product: HP Spectre x360 Convertible 13-ac0XX
Operating System: Microsoft Windows 10 (64-bit)

Hello!

 

HP Laptop details --

Product Name: HP Spectre x360 Convertible 13-ac0XX

Product Number: Y4P52AV

 

The HP laptop has the following ports --

  1. USB Type-C power connector and Thunderbolt ports (2)
  2. USB 3.x port with HP Sleep and Charge

 

I am trying to connect a Philips 346B1C monitor to this HP laptop using the supplied USB-C cable from Philips.

 

When I connect the monitor using USB-C port, the monitor shows a message that there is no Video input or signal.
In the laptop settings, I am unable to detect the external monitor either.

 

I was able to connect the same monitor with the same USB-C supplied cable to Microsoft Surface laptop via the USB-C port.

 

Does anyone know how to resolve this issue?

 

Appreciate all your help!

 

thank you,

TheCipher5

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.