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‎08-19-2020 07:29 PM - edited ‎08-19-2020 07:31 PM

HP Recommended
Product: Officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a HP Officejet 3830 all in one printer. For the last few months I had problems with it printing, until today - I cannot print neither from my laptop or smartphone. I can see my printer status as connected and ready to print, however when I click to print I keep getting the message (on my laptop) that the printer is in error state. I have tried to print both word and pdf files - neither is printed.  On my phone, I either see that my printer is not available, or it is just not printing when I click on print. I have tried everything - uninstall and reinstall the apps, the drivers, I tried the HP scan and print doctor - which did not fix the issue, but determined that there is probably  a problem with my printer software ( and again, asking to reinstall the apps/drivers, which I did again - to no result). On my printer itself everything looks fine, says "ready to print", connected to the internet, etc. I really don't know what else to do and I really need to be able to print as soon as possible, so if there is someone who can help me with this issue - please, I am begging you at this point!

PS: I have a WIndows 10, but did not have an update.

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