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08-24-2020 10:05 AM
HP Recommended
Product: HO officejet 4657
Operating System: Microsoft Windows 10 (64-bit)
Bonjour, mon imprimante HP n'imprime plus les couleurs de mes documents word, excel et pdf. Par contre quand je photocopie un document couleur, les couleurs sont là.
Quand j'ai ouvert mon document, que je vais dans "Imprimer" et que je clique sur "propriétés de l'imprimante" puis "Papier/qualité" le bandeau qui indique "noir et blanc et couleur" a disparu.
Avant il était là et les couleurs aussi!
Help!
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.