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‎08-25-2020 01:15 PM - edited ‎08-25-2020 01:21 PM

HP Recommended
Product: HP OfficeJet 3830
Operating System: macOS 10.14 Mojave

Hi,

 

My name is Standard and I am here on the forums because I am having issues setting up my HP OfficeJet 3830 Printer to my 2012 MacBook Pro laptop that runs iOS Mojave.  I have followed steps on how to set up my printer, however, when it is time to install the recommended software, I keep getting the following error message in the Screenshot below:

 

Cannot obtain software errorCannot obtain software error

 

Okay, so my screenshot did not upload properly (its just a triangle instead when it should have been the screenshot of the error) I don't know why but it is very frustrating, so here is the error in written form:

 

Cannot obtain software information. Check your network connection, and then try again.

 

I was able to install this printer on my iMac that runs iOS Catalina without any error. Why am I getting errors here? Could it be my operating system isn't compatible? Am I missing something?

 

I have tried to speak over the phone with a support agent on this issue but they were not very helpful or friendly.  I don't know where to file a complaint about this unfriendly service, but my issue did not get resolved as a result of lack of helpfulness on this matter, so here I am asking in the forums.

 

Can anyone also tell my why my screenshot is uploading as a triangle above instead of the screenshot of the actual error?

 

Thanks for the help!

 

- Standard

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