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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-25-2020 07:51 PM

HP Recommended
Product: Officejet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

I purchased an Officejet Pro 9010 this evening.  I have followed the setup steps including installing HP Smart.  After 3 hours, I still cannot figure out how to setup the ability to scan to email.  I have created a profile in "Outgoing Email Preferences" using my Yahoo account.  However, when I try to test it at the end, it fails says "Incorrect Credentials.  Check your username/password and try again".  I even reset my password at Yahoo to verify I was using the correct password.  This is ridiculous.  How do I get this to work?  

 

(By the way, whoever wrote the "Outgoing Email Settings" portion of the software needs to be re-educated.  During my first hour, I accidentally entered data in this area.  When I realized my error, I tried to click the "x" to cancel the data I entered.  It doesn't work.  The only way I found to do it was to reset my printer back to factory defaults, remove the HP Smart software, and start all over.  It only took me an hour to figure this out.  I assume this section is for people on a home network.  It could be more clearly explained.)

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