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‎08-28-2020 08:50 PM

HP Recommended
Product: Envy x360 Convertible 15m-bp112dx
Operating System: Microsoft Windows 10 (64-bit)

When I opened my Envy 360 today, the left hinge made a crunching noise. The bottom of the screen has split. Searching online, it seems this is a very common problem for the HP Envy.

Very disappointing.  I've had 3 consecutive HP laptops that have each lasted at least 5 years, but this one is my fourth HP laptop and it's only 1.5 years old. Out of warranty. I don't use it as a tablet, so I'm not flipping it around all the way.  I'm in a panic because I use this for work (self-employed), it's my busy season,  and I can't do without a laptop. Nor can I afford a new one after spending so much on this one. 

Will someone at HP please contact me about this?  Can it be fixed? Or am I stuck with a useless laptop?

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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