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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎08-29-2020 10:55 AM - edited ‎08-30-2020 10:35 PM

HP Recommended
Product: HP Pavilion Laptop 15-cs3xxx
Operating System: Microsoft Windows 10 (64-bit)

I got my HP Pavilion Laptop 15-cs3xxx a couple of months ago and was using it with no problem at all. Then I had my Windows 10 version 2004 update about 10 days ago and since then, whenever I turn on my laptop and log in to windows, the screen starts flickering, sometimes completely blackout. So when I reboot my laptop using the keyboard, it doesn't flicker anymore and works fine and that's how I've been using it for the last couple of days). There were no significant software updates other than the windows updates recently.

 

Edit 1: Windows and all my drivers are up to date according to HPSA and NVIDIA GeForce Experience. I also checked Intel Driver & Support Assistant saying that I have one driver update available but with a warning that says "Installing this Intel generic graphics driver will overwrite any customized driver from your Computer Manufacturer (OEM)" so I haven't installed that.

 

Edit 2: Checked on BIOS and so far seems to work fine. So I'm assuming it's not a hardware issue.

 

Edit 3: Ran SFC scan and it didn't have any integrity violations.

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