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‎08-31-2020 03:30 PM

HP Recommended
Product: Envy x360 m Convertible 15m-bp111dx
Operating System: Microsoft Windows 10 IOT

The left hinge on teh HP Envy 360 (15 inch touch screen) failed.  It failed upon opening the notebook and small pieces could be seen falling out of the hinge area, when attempting to close the laptop the screen cracks/shatters making it impossible to close the unit. 

 

Based on a quick google search, this appears to be a common failure mode for HP Envy notebooks which indicates a design flaw.    This notebook is not used that often (less than once a month) in the household and only used by adults, it has never been dropped or had any impact damage to cause this type of flaw. 

 

Has anyone else experienced this issue and how did you get it resolved?  This is our first HP notebook and now I am regretting that we switched to HP.  

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