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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎08-31-2020 04:00 PM

HP Recommended
Product: HP Gaming Pavilion - 15-cx0511na
Operating System: Microsoft Windows 10 (64-bit)

Hi. I have a HP Gaming Pavilion - 15-cx0511na laptop and I have an issue with the battery. It says it is charged 100% however when I unplug the charging cable my laptop instantly turns off, no shutdown screen it just goes black. It almost as if the battery is not connected however clearly if the laptop says its 100% charged it can detect it. I have tried reinstalling all battery drivers but that didn't help. Is this a hardware issue or a software issue and is there any troubleshooting/solutions to this. 

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