09-01-2020 01:20 AM
I have bought a Pavilion 15-dk1170nf three weeks ago.
What happened :
Because my computer was becoming weirdly hot, I decided to turn it off, let it cool down and then turn it back on. At this moment I got this message :
The system has detected that a cooling fan is not operating correctly.
Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage.
The system will shutdown in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.
System Fan (90B)
What I can see/hear by myself :
The Pavilion is equipped with two cooling fans.
When facing the computer, the one on the left seems to be working correctly. It spins and the speed varies depending on the task.
However, the right one has got a weird behavior. It turns for about 1-2 seconds at a fixed speed, stops for about 5 seconds and follows the same cycle again and again. While turning I can hear a very little clicking noise.
What I tried :
I followed the instruction of the support HP website: https://support.hp.com/us-en/document/c03620929
It includes :
- Cleaning through the vent openings with an air duster.
- Doing the Hard Reset process.
- Updating the BIOS.
I also switched off and on the HP CoolSens application to see if there was any difference (there isn't).
My issue with warranty :
I guess the most logical thing to do would be to send it back to fix it by using the warranty.
But, long story short, I bought it in France, I live currently in Japan and I am not supposed to go back to France that soon.
Thus, fixing it here (even if it means losing the warranty) would be cheaper than sending it back (especially because it would need to be sent back again to me in Japan after). And here I'm only talking about money but more practically, it means I'm out of computer for probably 3 weeks, which is not an option.
Therefore, I'm searching here for solutions that do not include using the warranty or sending it back.
I hope I gave enough details about the issue and the situation.
Thank you in advance for any help!
PS: I apologize for any mistake in my English.