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HP Recommended
Pavillion Laptop
Microsoft Windows 10 (64-bit)

I've removed/installed my wireless printer countless times. This is a recurring issue that only gets harder and harder to resolve. I can print an internal test page; I can even print from my android Samsung phone. I get an error when printing from my laptop. Why does this problem continue to recur? How do I fix it? I've followed instructions from the HP website of downloading printer software, ran NUMEROUS troubleshooting programs but to no avail.

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