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HP Recommended
iMac
macOS 10.15 Catalina

I updated my iMac to Catalina 10.15.   The Deskjet 1510 wouldn't work, so I got the HP Easy Start software from the HP website.

 

I have "downloaded and installed" the new software but the printer still doesn't work.   

 

I can't see where on the iMac the software has actually been installed, and I don't think it's there...even though I watched the whole process happening on screen.

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