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‎09-05-2020 12:06 AM

HP Recommended
Product: HP 3639 Printer All-in-one
Operating System: Microsoft Windows 10 (64-bit)

I bought my HP 3639 printer in Europe over a year ago, and just bought replacement cartridges in Africa where I am now.  The original cartridge number in Europe was 302, and the new cartridge number in Africa is 123.  The printer does not recognize the 123 cartridge which I bought at a reputable store.  The new cartridge's expiration is Dec 2021.  I tried doing a hard reset of the printer as prescribed by FAQ and it has not worked.  I updated all the drivers and reloaded the software, but it has not fixed it.  Nothing I found on this forum has worked.  Any suggestions?  Thanks.

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