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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-05-2020 02:08 PM - edited ‎09-05-2020 02:11 PM

HP Recommended
Product: OfficeJet Pro 9015
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased an HP OfficeJet Pro 9015 printer. When I scan a photograph using the flatbed the quality of the resulting scan is very poor compared to the original photo. The digital image is lacking in detail and is smudged in many areas. The edges are overenhanced and the whole image is cartoon-like in appearance. To illustrate the artefacts I am observing I have attached below a crop of a scan from a photographic print using the HP 9015 printer.

Scanned using OfficeJet pro 9015Scanned using OfficeJet pro 9015

Attached below is a photograph of the same print taken using a Sony RX100 digital camera.

Photo of print taken using digital cameraPhoto of print taken using digital camera

I am driving the printer wirelessly from a PC running Windows 10 (64bit). Initially I used the HP Smart application to scan the photograph. The settings provided by the app were very basic and I therefore decided to try and install the 'HP OfficeJet Pro 9010 Print and Scan Driver and Accessories' package from the HP support webpage. From the HP Scan software the 'Everyday Scan' shortcut enabled me to save the scanned photo to different file formats including PNG, BMP and Tif. The highest scan resolution available was 300dpi. After experimenting with the settings I was unsuccessful in improving the quality of the resulting scan.

I have updated the firmware of the printer and it is now MANHTNPP1N001.2010B.00. The printer product number is: 3UK91B. I also ran the 'HP Print and Scan Doctor 5.4' application, but that didn't help.

Is is possible to improve the quality of the scans from this printer?

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