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‎09-07-2020 04:56 AM

HP Recommended
Product: Samsung CLP 415
Operating System: Microsoft Windows 7 (64-bit)

Hi All

I have a Samsung printer CLP 415-NW.

It is showing 'Incompatible Cartridge' for all four toner cartridges

I believe the toner cartridges may be close to empty but I would expect to get a message like "toner empty" or "Toner Low"

It seems unlikely that all four cartridges should become 'low' at the same time so I suspect something more serious

I am reluctant to buy more toner if in fact low toner is not the problem (as suggested by the message) 

 

So how do I tell if new cartridges will fix the problem or if it is something more serious?

(I have cleaned the contacts on each cartridge and tried again but it makes no difference)

 

Thanks for any ideas

 

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