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‎09-07-2020 12:42 PM

HP Recommended
Product: HP Pavilion - 15-cs3002ne (9CU10EA#ABV)
Operating System: Microsoft Windows 10 (64-bit)

Dear All, 

I'm getting this Notification message frequently, in my laptop once I plug in the AC adapter to my laptop.

from (HP system event Utility)

Incompatible power source detected

Your computer will run in reduce performance mode and may not charge. Use the original power adapter is recommended.

 

I try to test the AC Adapter from HP tools, every time the result become canceled and here is the log 

 

TestVersion = 1.17.4.0
TestId = ce813c65-bfbe-4a52-9007-d8d9be06c35d
StartTime = 2020-09-07T22:23:18
ExecutionDuration = 00:00:00
Result = Cancelled
2020-09-07 22-23-19 --------------------------------------
2020-09-07 22-23-19 BatteryTest： 1.17.4.0
2020-09-07 22-23-19 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Users\HP\AppData\Local\Temp\HPDIAGS\ce813c65-bfbe-4a52-9007-d8d9be06c35d
2020-09-07 22-23-19 AC Adapter Test Started
2020-09-07 22-23-19 CASL Found in HP Folder
2020-09-07 22-23-19 CASL Version: 7.1.15.1
2020-09-07 22-23-19 CASL File Version: 7.1.15.1
2020-09-07 22-23-19 Running ACAdapterTest...
2020-09-07 22-23-19 AC Adapter Test Started
2020-09-07 22-23-19 AC Power connected.
2020-09-07 22-23-19 Smart Adapter Status: 2
2020-09-07 22-23-19 The Smart Adapter power rating is below requirement.
2020-09-07 22-23-19 AC Adapter power rating below requirement.
2020-09-07 22-23-19 AC Adapter Test Complete
 
Is there any issue with the AC Adapter, how do I know that I'm using the compatible charger with my current laptop 
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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