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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-09-2020 02:50 PM

HP Recommended
Product: DeskJet 2630
Operating System: Microsoft Windows 10 (64-bit)

Initially I had no issue with my printer both printing and scanning in wireless mode. But recently (say in last 12 months) possibly after a Windows 10 update it will not scan. When I select the scan mode from HP Smart it says that "Scanning is not currently available". If I connect the printer to my computer (also HP) using a USB cable then scanning will work fine. I down loaded HP Print and Scan Doctor and ran this. It asks me to chose between printer with USB link or Wireless printer. When I choose the latter it does the diagnostics and says everything is OK. When I select test scan it fails saying printer 2600 (USB) not available. So it is clear it is trying to send to the USB Printer rather than the wireless printer. How can I change the setting so the printer uses the wireless printer settings rather than wanting a USB one for scanning? Windows 10 has the wireless printer as the default and it is online and ready in HP Smart.

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