Desktop Video, Display and Touch

Hello all,

I work in the IT Dept of a hospital and I help install webcams or displays with webcams/microphones on the workstations of health professsionals for tele-consults and/or meetings. Some of those workstations run outdated but needed software and have to be installed with Windows 7 32bits.

Unfortunately, I've run into an issue twice where when I tried to install an EliteDisplay e243m with webcam and mic, even with the USB cable run from the screen to the pc (HP ProDesk 600 G3 GM) and the pc connected with DisplayPort, the webcam and the microphone are NOT recognized. Speaker works but nothing that depends on the USB cable works. Power Mode is set to Performance but the side USB ports do not work. Installation of the proper drivers straight from HP show no difference after restart. Device Manager shows no webcam, no mic. I experienced the same issue on the same PC with an Elite Display e223, USB cable plugged in, Performance mode chosen (but somewhat greyed out) but USB ports on the screen not working.

Is there any known issues with EliteDisplays and USB foncitonalities and Windows 7 32bits? The same e243m monitor worked like a charm plugged my EliteBook G5 so I know the screen has no issues. Tried all USB ports on the PC, all confirmed to work with mouse/keyboard. 

Anyone experienced something similar?