• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎09-10-2020 11:03 AM

HP Recommended
Product: HP Spectre x360 - 15-bl012dx
Operating System: Microsoft Windows 10 (64-bit)

I have a two year old Spectre, it has the USB-C type charging ports.  I have been noticing that both ports are loose and have been having to wiggle to get the computer to charge.  Recently, I haven't been able to find the "sweet" spot and can't get it to charge.  I took it in to have it looked at by an authorized HP repair shop.  They told me that because the ports are soldered onto the mother board, they weren't able to fix it.  I really like the computer and spent a lot of money on it, is there away to get this part replaced?  I would rather not buy another computer...but if I have too, I can guarantee it won't be an HP.  With the amount of money that I spent on the computer, you would think it would last longer than two years.

 

From other posts I've read online, it seems that this is an ongoing issue/design flaw.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.