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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-13-2020 03:26 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Up until today we have been able to scan to email with our HP OfficeJet Pro 8710. Now has suddenly show that the username and/or password is incorrect ( on front display panel) or if i us the HP app on my pc is tells me there is a problem with the certificate.

FACTS:

1. no changes to usernames or passwords

2. no "know" software updates, problem occurs on printer, 2 different pcs, and on I-Phone

3. Google problem and tried all recommendations, with NO resolution. 

4. All setting are back to prior "FIX" attempt.

 

I am a really old IT guy so I checked the certificate, good until 2047, did all of the power on resets, unplugs, and tested all other features. 

so is there a fix?? or do i toss it in the junk pile and buy a new multi-purpose of a different brand, wife will not go with HP again after this issue.

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